At HOME APPLIANCE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our home appliance repair and maintenance services.
By accessing our website or booking a service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
To provide efficient customer support and repair services, we may collect the following types of information.
When you contact us, request a service, or communicate with our support team, we may collect:
Full Name
Mobile Number
Email Address
Residential or Service Address
City, State, and PIN Code
Appliance Type and Brand
Details of the reported issue
Appointment preferences
Payment-related information (excluding complete banking or card credentials)
When you browse our website, certain technical information may be collected automatically, including:
IP Address
Browser Type and Version
Operating System
Device Information
Internet Service Provider
Date and Time of Visit
Pages Visited
Time Spent on the Website
Referring Website or Search Engine
This information helps us improve website performance and user experience.
The information collected may be used to:
Schedule and manage repair appointments.
Verify service requests and customer details.
Diagnose appliance-related issues.
Provide customer support.
Send appointment confirmations and service updates.
Process payments where applicable.
Improve our website, services, and customer experience.
Respond to inquiries, complaints, and feedback.
Maintain service records for future assistance.
Comply with legal and regulatory obligations.
We only collect information that is necessary to provide our services effectively.
We may contact you through:
Phone calls
SMS
These communications may relate to:
Appointment confirmation
Technician arrival updates
Service reminders
Invoice and payment confirmation
Customer feedback requests
Important service-related notifications
We do not send unnecessary promotional messages. You may opt out of marketing communications at any time.
HOME APPLIANCE values customer privacy and does not sell, rent, or trade personal information to third parties.
Your information may be shared only in the following circumstances:
With our technicians or authorized service personnel to complete your requested service.
With payment service providers for processing transactions.
When required by applicable law, court order, or government authority.
To protect our legal rights, customers, employees, or business operations.
Any third party receiving your information is expected to use it only for the intended purpose.
We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Although we strive to maintain strong security practices, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.
Our website may use cookies and similar technologies to:
Improve website functionality.
Remember user preferences.
Analyze website traffic.
Enhance browsing experience.
Measure website performance.
You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
Our website may use trusted third-party services such as analytics tools, payment gateways, or communication platforms to improve our services.
These providers operate under their own privacy policies, and we encourage users to review those policies before using their services.
Our website may contain links to external websites for your convenience.
HOME APPLIANCE is not responsible for the privacy practices, security, or content of third-party websites. Visiting external websites is at your own discretion.
We retain customer information only for as long as necessary to:
Complete requested services.
Maintain service history.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
You may request to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Update your contact details.
Request deletion of your personal information where legally permissible.
Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details provided below.
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected inadvertently, we will take reasonable steps to remove it.
HOME APPLIANCE reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with immediate effect. We encourage users to review this policy periodically to stay informed about how we protect their information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
HOME APPLIANCE
Phone: +91 8923012313
Email: info@24x7servicesupport.online
Registered Address:
737, Maharishi Valmiki Marg, Mangol Puri, Distt. North West Delhi, New Delhi – 110083, Delhi – 110083, India
By using our website or requesting our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Customer support